Privacy Statement

Prime Group are committed to ensuring that your personal data is protected. With our ISO 27001 certification, you can rest assured that we have taken a ‘belt and braces’ approach to protecting your data and respecting your privacy.

We aim to be clear when we collect your personal data, what we’ll use it for, and not do anything you wouldn’t reasonably expect. We will never sell or pass your personal data to other organisations.

Prime Group is moving to an ‘opt-in only’ communication policy. This means that we will only send marketing communications to you if you’ve explicitly stated that you want us to. We’ll also ask you what you’re interested in and how you want us to contact you.

This privacy statement tells you about the type of data we collect and how we use it.

Why does Prime Group need to collect and store personal data?

In order for us to provide you with the products and services you have requested, we need to collect personal data for correspondence purposes. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

We may collect the following information:

- Name and Job Title
- Contact Information (email/mailing address and telephone/mobile number)
- Company Name
- Website Usage Data (cookies, IP address, browser type, OS and activity on our website)
- Other information relevant to your enquiry

Before Cookies are placed on your computer or device, you will be shown a pop-up Privacy Policy Alert requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended. Our site also uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services offered through it. All Cookies used by and on our site are used in accordance with current Cookie Law.

In terms of being contacted for marketing purposes, Prime Group would contact you for additional consent.

Will Prime Group share my personal data with anyone else?

We will only do so once we have obtained your consent. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Prime Print Group Limited’s procedures.

If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. We will never sell your personal data to any organisations.

In certain circumstances, We may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

How will Prime Group use the personal data it collects about me?

Prime Group will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary.

The personal data we collect will be used for the following purposes:

To provide you with the services, products or information you have requested;
Keep a record of your relationship with us;
Ensure we know how you prefer to be contacted;
Provide you with a more personalised service;
Administering orders and accounts relating to you;
To send you promotional email, mailings or to call you about products, services, offers and other things we think might be relevant to you. (Only if we have your consent)

We will process your personal data for as long as you are interacting with us to provide the products and services you have requested from Prime Print Group Limited.

We will store the personal data for the maximum of one year to fulfil your request or until you withdraw your consent, you will remain on our database indefinitely on a suppression list so we know never to contact you in the future.

Under what circumstances will Prime Group contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

With your consent we will send you direct mail or an email to update you on our services, products and news. However if you wish to opt out of our marketing communications you can contact Kev Simpson - [email protected] or call 01623 499949

Can I find out the personal data that Prime Group holds about me?

Prime Print Group Limited at your request, can confirm what information we hold about you and how it is processed. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send a description of the information you want to see and proof of your identity by post to Kev Simpson, Data Protection Officer, Unit 7, Burma Road, Blidworth, Nottinghamshire NG21 0RT or email [email protected]

If you have any cause for complaint about our use of your personal data, please contact Kev Simpson - [email protected] or call 01623 499949. For further information about your rights, please contact the Information Commissioner’s Office

How will Prime Group keep my data safe?

Data security is of great importance to Prime Group our internal security standard ISO/IEC 27001 (Information Security Management Systems) accreditation demonstrates our determination, credibility and ongoing commitment to systems and data security and safeguarding your data.

Encryption brings a higher level of security and privacy to our services. Your data is stored in a Tier 3 UK data centre and as a company we are ISO27001 certified, which means we follow a strict set of security guidelines in all of our operations. And it is continuously monitored to protect your data and make it available when you need it.

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and we will take steps to ensure they provide an adequate level of protection in accordance with the UK’s Data Protection Act. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA.

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Prime Print Group Limited to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

Information about us

This website is owned and operated by Prime Print Group Limited, a limited company registered in England under company number 2233931, whose registered address is Unit 7 Burma Road, Blidworth, Mansfield, Nottinghamshire, NG21 0RT. Our VAT number is 496 3876 80. Our Data Protection Officer is Kev Simpson, and can be contacted by email at [email protected] , by telephone on 01623 499949, or by post at Location Prime Group, Burma Road, Blidworth, Nottingham NG21 0RT.

Changes to the terms of this Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.